Satisfaction Survey

Please help us improve the services we provide to our clients by completing this Satisfaction Survey. Your responses will remain anonymous and confidential.

1. Date of veterinary care:
2. 1. Did you have an appointment?
3. Yes No
4. 2. What was the purpose of your visit today?
5. 3. How long did you have to wait before you were seen by a representative?
6. Please tell us how satisfied or dissatisfied you were with each of the following:
7. 4. How satisfied were you with the way you were treated by the staff at our office?
8. Very Satisfied
   Somewhat Satisfied
   Undecided
   Somewhat Dissatisfied
   Very Dissatisfied
9. Comments:
10. 5. How satisfied were you with the amount of time you had to wait before being seen by a representative?
11. Very Satisfied
    Somewhat Satisfied
    Undecided
    Somewhat Dissatisfied
    Very Dissatisfied
12. Comments:
13. 6. How satisfied were you with the way your questions were answered?
14. Very Satisfied
    Somewhat Satisfied
    Undecided
    Somewhat Dissatisfied
    Very Dissatisfied
15. Comments:
16. 7. How would you rate the courtesy you were shown by staff at our office?
17. Excellent
    Good
    Fair
    Poor
    Don't Know
18. Please tell us how much you agree or disagree with the following statements:
19. 8. The staff were knowledgeable:
20. Strongly agree
    Agree
    Undecided
    Disagree
    Strongly disagree
21. 9. The staff were friendly and courteous
22. Strongly agree
    Agree
    Undecided
    Disagree
    Strongly disagree
23. 10. My questions were answered fully:
24. Strongly agree
    Agree
    Undecided
    Disagree
    Strongly disagree
25. 11. I was given complete attention by the technicians:
26. Strongly agree
    Agree
    Undecided
    Disagree
    Strongly disagree
27. Comments:
28. 12. I was given complete attention by the receptionist:
29. Strongly agree
    Agree
    Undecided
    Disagree
    Strongly disagree
30. Comments:
31. 13. My visit to the office was a pleasant experience:
32. Strongly agree
    Agree
    Undecided
    Disagree
    Strongly disagree
33. 14. Overall, how would you rate your visit to our office?
34. Very positive
    Somewhat positive
    Somewhat negative
    Negative
35. 15. What, if anything, did you like most about your visit to our office?
36. 16. What, if anything, did you like least about your visit to our office?
37. 17. Please tell us what, if anything, we can do to improve our services and client relationship.

 

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Thank you for taking time to fill out this survey. We greatly appreciate your comments.

If you have any questions or concerns about the services of the Lancaster Veterinary Clinic, please do not hesitate to call us. 608-723-6366.